Jujamcyn Theaters: An ATG Entertainment Company
Midtown West, Manhattan · 53 reviews
Purchased two tickets on Feb 4 through a third party service for the Wednesday Feb 12 Matinee of Cabaret. 30 minutes later, Jujamcyn sent an email saying Adam Lambert would not be performing. In an effort to get a refund and attend a show that he would be performing in, I sent an email immediately after. I did not receive a response so I called. Then I sent a message on Facebook. I received a response on Feb 10 at 5:30pm saying that they had made a mistake and that he would be performing in that show. I had already received a refund on the tickets through Plum Benefits (no problems there) and can no longer go on that date because of work. This was incredibly mishandled and I'm upset at both the nonchalant way they said that they were sorry for the confusion with no offer to fix the problem. I emailed back asking for tickets for Sunday, Feb 16. I doubt they'll get back to me in time since it took 6 days the first time around.